State Farm® Insurance Agent Sue Madden
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
James Burke
November 13, 2025
"Sue Madden State Farm Insurance provides outstanding customer service. Very friendly and professional staff that take time to address questions and concerns. Highly recommend."
Kerinda Griffin
November 11, 2025
"Cherie is such a doll!! She was pleasant to speak with, helped me cut my current rate with another company, she just was an overall joy to have been helped by her. I can’t thank her enough!!!"
Susan Boehm
October 23, 2025
"We have had all our insurance (home, auto, boat, life, umbrella, ...) coverages with Sue Madden's office for a number of years. Each time we work with any of their staff members, the service is prompt, professional, and knowledgeable. We trust their insurance expertise and know they have our best interests in mind when they make policy recommendations."
Pat Taflinger
March 24, 2025
"We just went back to Sue's again we have looked around for several years for an agency that could be able to keep our rates within our budget and it has been hard to stay within our budget. So this year we got better rates than we have in those several years! As for the agents we worked with this year they were fabulous! Megan is our new agent we are very please with the work she did for us. When I call the office Ann answers the phone she has the sweetest voice she always makes me smile!! Thank You."
"Hi Pat, Thank you so much for the kind words. I am blessed to have a kind and efficient team in the office. We care for all our clients, and I appreciate you recognizing that. So glad you are back at my agency! Have a great week! Sue"
Lisa Stitt
February 27, 2025
"I have been with Sue Madden for over 30 years. Always have had above average service and really get answers I need quickly from any of the staff. I've always had quick service whenever I'd had a claim. Not many places that you get great service anymore. Many thanks to all of you in her office!"
"Thanks Lisa! We appreciate having you as a loyal customer all these years!! "
Laura Clemence
February 18, 2025
"We are very satisfied with the team! They have helped answer all of our questions. They are very responsive and easy to work with!"
"Thank you Laura! We try to do our best with all our customers! Thank you for letting us know - we truly appreciate it!"
Zachary Larson
February 17, 2025
"I love State Farm. But this branch needs to be closed down. Incompetent at best. Maybe even racist. My partner spent months trying to get them to merge my account with hers and they kept messing it up and then gaslighting her even though they were completely failing to do anything they said they would do. Finally we got my own insurance agent to transfer her account to mine and it took him like two days. In summation, State Farm is great, but avoid this branch and go somewhere else."
"Hello Zach ~ Your partner contacted us in May 2024 informing us that she wished her insurance to be with your agent. At that time access to her policies by my office ends. Any change of address or billing could not be completed by my office even if we wanted to. I do not know what happened with your policies since May 2024, but on behalf of State Farm I apologize for any problems you had. "
Jodi Sciortino
September 24, 2024
"Sue Madden and her staff have been nothing but great to us. My husband and I recently moved her from MO. We were shocked that (Megan) was able to lower our rates for more coverage. Helping us find what we needed insurance wise with a friendly experience each and every time we call or stop in. Thank you so much great customer service."
"Thank you so much Jodi for the kind words! We appreciate you very much!"
Cheryl Campbell
August 7, 2024
"Very satisfied with this office. Very responsive by email. Has worked well with me for a move into the state, and out of it. Cherie is such an asset to this office!"
"Thanks Cheryl for the kind words. Cherie is a true asset to the office! Thank you again for the review!"
Troy Backhaus
April 19, 2024
"I didn't actually go there"
ANG NGUYEN
April 15, 2024
"I’ve been a loyal customer of Sue Madden State Farm Insurance for over a decade now, and I continue to be impressed by the exceptional service provided by Sue and her team. Their efficiency, precision, and competitive premiums have kept me with them for all my insurance needs, from home to auto coverage. Sue Madden State Farm is truly an outstanding insurance firm"
"You have been a loyal customer Mr. Nguyen and we appreciate your business and very kind words. Thank you so much! "
Rom Cïábar
February 19, 2024
"They are very friendly and willing to address my specific needs as I own multiple vehicles. Their office is welcoming and pleasant."
"Thank you so much Rom! We appreciate you!"
Salem Al shamsi
January 23, 2024
"Good company for insurance and great stuff (David ,good person )"
Hauser ChemDry
October 6, 2023
"Love Sue Madden State Farm!! Excellent team and great experience!! 😁😁😁"
"Thank you Katie!"
Kiley Crowley
September 15, 2023
"Sue Madden State Farm has always been there for my families needs! Anytime I have a question her and the team are ready to help me and have all the answers I need!"
"Thanks Kiley! We love working with you!!"
dan knoll
August 3, 2023
"Sue Madden State Farm Insurance is very good. Sue and her team are kind, helpful, awesome and professional. Every person at her office does a very good job. All the people at her office do a good job of answering my questions. Thank you so much Sue Madden State Farm Insurance team. Dan Knoll"
"Thanks Dan! We really appreciate long time, loyal customers as yourself!"
Shelly Lenoir
July 11, 2023
"Ann helped me with somethings that I didn't understand."
"Thank you Shelly for your kind review! Have a great 4th of July!"
M. Smith
July 6, 2023
"Helpful and very prompt if in an accident."
"Thanks Merlene!!"
Kim Davis
May 17, 2023
"Sue Madden and especially her office manager Anne go above and beyond for their clients!! I highly recommend her. They take great pride in their work."
"Thanks for the kind words Kim. Anne really does a great job and really cares for clients like you. So nice to have you back!!"
Marsha Holm
March 31, 2023
"Great team! I had a question concerning one of my policies and it was answered promptly and professionally. I switched from the agent I had to Sue's agency and am so glad I did."
Colette F Corbin
February 13, 2023
"Thank you, Cherie, for reimbursing my lockout. That certainly lessens the sting!"
Brandon Riha
February 6, 2023
"I couldn’t be happier with my experience at Sue Madden State Farm! Anne reviewed my policies and was able to save me money monthly. Everyone there is helpful and friendly."
"Thanks Brandon!"
Dawn Miller
April 27, 2022
"We've been with Sue Madden and State Farm for many years, for homeowners and auto insurance. Everyone in the office has always been extremely helpful and friendly and always makes time to answer any questions we have."
Gurinder Sundal
April 18, 2022
"We have had a such a good experience with the office. We always felt like they had our back. We had one claim and it was so well handled. I would definitely recommend them as your insurance provider."
"Thank you so much Gurinder! We really appreciate your-kind words and taking the time to let us know. Thank you very much!"
John Stamm
March 23, 2022
"Contacts by phone and email were handled very professionally, efficiently and in a friendly manner."